We want you to absolutely adore your Lahana Active which is why we offer returns on all full priced items for store credit only provided that:
- Items must be returned within 14 days of delivery
- The item is returned in the original packaging, unworn in the original condition.
- The item was not purchased on sale (including promotional offers and online warehouse sales). Sale items cannot be returned or exchanged unless the item is faulty.
- Return shipping costs are covered by the customer
Please note: Due to high demand, we do not offer exchanges as we cannot guarantee that the item will be in stock once we receive your return. All returned items will automatically receive Store Credit which you can use to purchase a different size or style online.
HOW DO I RETURN MY ITEM?
- Email email@example.com with your order number and name of items you wish to return
- We will email you a form to include in your returning parcel
- Check your items to ensure they are in perfect condition as Lahana Active will not accept any items returned damaged in any way.
- Ship your parcel back to the address provided on the form. We recommend you send your parcel back via trackable mail as we are not liable for returns lost in transit.
- Once we receive your return, we will email you store credit in the form of a gift card which can be used storewide!
IN THE EVENT OF A FAULTY ITEM
- Please email firstname.lastname@example.org with your order number and an image of the fault within 7 days of delivery so our team can arrange a replacement, store credit or refund as soon as possible
- Any faults that occur after 6 months will not be accepted
**Refunds will only be issued if the item is deemed faulty**